Refund & Cancellation Policy

Scope. This policy applies where First Class Tech Ventures Co., Ltd. is identified as the seller or service provider. Purchases from a separate seller are governed by that seller’s applicable terms. This policy supplements, and does not limit, mandatory rights under applicable law.

New standard software licences. For an initial purchase of an eligible standard software licence sold directly by us under this policy, you may request a refund within 14 calendar days of the purchase date. Email info@firstclasstechventures.com with your order reference and purchasing email address. We may verify the order and your authority to request the refund. This voluntary offer applies to the first purchase; it does not automatically cover renewals, separately priced implementation or custom development. Any eligible product and exclusions must be identified before payment.

If a refund is approved, paid licence services and access supplied under that order may end as explained in the applicable product terms. This does not remove rights that applicable open-source licences or mandatory law grant independently. There is no need to return a physical item for a digital-only purchase.

Technical problems and incorrect charges. Please report a technical issue, duplicate payment, unauthorised charge or a product materially different from its agreed description promptly. Provide the order reference and a short explanation, but no passwords or full payment card details. We review the appropriate remedy, which may include assistance, correction, replacement or refund, depending on the agreement and applicable rights. The voluntary 14-day period does not remove remedies that apply outside that period by law.

Custom projects. You may request cancellation in writing. The project agreement and applicable law determine the effect. We identify work already completed, agreed committed third-party costs and any outstanding handover. Unused prepaid amounts are reconciled against the amounts properly due; any refundable balance is returned. A deposit is not described as automatically non-refundable without a valid, clearly disclosed contractual basis.

Subscriptions and renewals. Where a subscription is offered, the purchase information explains the billing interval, renewal and cancellation method. A valid cancellation prevents future renewals according to those terms. Access normally continues to the end of the paid period unless otherwise agreed or a refund ends that access. Refunds for renewal charges are assessed under the disclosed renewal terms and applicable law; contacting us is always available if the cancellation function fails.

Processing and questions. We acknowledge and review requests, explain the decision and request only the information necessary. Approved refunds are initiated without undue delay and within any applicable legal deadline, generally through the original payment method. The time for a bank or payment provider to post the refund can vary. For an unresolved concern, use our Complaints & Dispute Resolution process. It does not prevent you from using rights available through a payment provider or competent authority.