Privacy Policy

1. Who is responsible
First Class Tech Ventures Co., Ltd. is responsible for the personal information it processes through this company website. Our company address is shown in the contact block on this page. For privacy questions or requests, email info@firstclasstechventures.com with the subject “Privacy request”.

2. Information we receive
When you contact us, we receive the name, email address, message and any optional company, project, timing or budget information you provide. We also receive the enquiry category, language and submission reference. If you discuss an existing order, you may provide its reference. Please do not send passwords, full payment card details, identity documents or sensitive personal information through this general enquiry form.

Our website and service providers may process technical information needed to operate and protect the service, such as IP addresses, browser and device information, request times and security results. If you actively choose a language or cookie setting, we may store that preference. A partially completed form may be kept temporarily within your browser tab to allow navigation or language changes; it is not submitted to us as an enquiry until you send it.

3. Why we use information
We use enquiry information to respond, discuss requested services, prepare proposals and manage related communications. Depending on the circumstances and applicable law, processing is based on taking steps at your request before a contract, performing a contract, complying with legal duties or our legitimate interest in handling business enquiries and keeping the website secure. Where consent is required for optional functionality or marketing, we ask separately. Sending an enquiry does not subscribe you to marketing.

Information marked as required is needed to respond meaningfully. If you do not provide an email address or a description of the enquiry, we may be unable to deal with it through the form. Optional fields can be left blank. We do not use the enquiry form to make decisions about you with legal or similarly significant effects solely by automated means.

4. Website security and external services
When the enquiry form is enabled, we use Cloudflare Turnstile to help distinguish legitimate form submissions from automated misuse. Cloudflare processes technical signals for this security check. You can read more in the linked Cloudflare privacy information. Our hosting and email providers support the operation of the website and delivery of messages. The current providers and relevant processing locations are identified in the service-provider information on this page.

IPinfo is an optional security service. If enabled, an IP address may be sent to the provider to obtain the security-related network or approximate location information described in that service-provider information. It is not used to force a language choice or automatically reject an enquiry solely because a visitor appears to use a VPN. Where the service is not enabled, we do not make that lookup.

5. Who can receive information
Access is limited to authorised people who need it for the enquiry, operation or protection of our services. We use providers for hosting, security and communications as appropriate to the published configuration. Information may also be disclosed where required by law or reasonably needed to establish or defend legal claims. We do not sell enquiry information.

A link to StructForms, Siam Exclusive Properties or another website does not by itself send the contents of your enquiry to that operator. If responding requires a transfer to a separate service provider, we explain the recipient and the applicable basis before doing so, and obtain consent where required. External websites have their own privacy information.

6. International processing
Some providers may process information outside Thailand. Before using such services, we assess the applicable requirements and put appropriate arrangements in place where required. The published provider information identifies the relevant countries or explains how to obtain current details. We do not promise that all information remains in Thailand when our actual services involve international processing.

7. How long we keep information
closed enquiries that do not lead to a contract are retained for up to 12 months after closure, unless a shorter period is appropriate or a legitimate legal need requires longer retention. Plugin security events are normally kept for up to 30 days and identified spam for up to 7 days. An enabled IPinfo cache is retained for no longer than 24 hours.

Records related to contracts, invoices, disputes or legal duties follow the applicable separate retention requirements. Hosting, email and CDN records may have different retention periods, which are stated in the service-provider information. Backup copies expire under the documented backup cycle and are restricted from ordinary use; appropriate deletion requests are applied again if a backup is restored.

8. Your choices and rights
Depending on the applicable law and circumstances, you may request access, a copy, correction, deletion, restriction or portability of your information, object to certain processing, or withdraw consent where processing relies on consent. Withdrawal does not make earlier lawful processing unlawful. Some requests may be limited by legal obligations or the rights of others.

Contact us using the address above. We may request proportionate information to verify that the request relates to you. We respond within the period required by the applicable law. You may also complain to the competent data-protection authority, including Thailand’s Personal Data Protection Committee where applicable. Contacting us first is not a condition for exercising that right.

9. Cookies, children and updates
Our Cookie Policy explains browser storage and any optional services. This business website is not directed at children. If you believe a child has provided information without an appropriate basis, please contact us so we can review it. We may update this policy to reflect changes in processing; the effective date and material changes are identified on this page.