Complaints & Dispute Resolution

If something has gone wrong, contact info@firstclasstechventures.com with the subject “Complaint”. Please provide your name, a contact email, any order or project reference, a short description of the issue and the outcome you are seeking. Avoid sending passwords, full payment card details or unnecessary sensitive documents.

We record the complaint, identify the relevant service and review the available information. We may ask for details needed to understand what happened. We explain our response and any proposed remedy in writing. If further time is needed, we explain the next step and provide an appropriate update. Any legally required response period takes priority.

If you disagree with the initial response, reply to request a further review and identify the point that remains unresolved. Depending on the matter, options may include further discussion, an agreed remedy, mediation by agreement or an appropriate formal process.

This process does not require you to waive statutory rights, contact us before a lawful complaint to an authority, or miss a deadline for a payment-provider dispute or court claim. For privacy matters, you may also contact the competent data-protection authority. Where an independent provider is responsible for the transaction, we explain the appropriate contact rather than pretending to determine that provider’s obligations.

Our company identity and address appear below. We do not claim membership in an arbitration or consumer-resolution scheme unless that membership has been confirmed and described accurately.